Terms of Service

Last updated: May 25, 2026

1. Agreement to these terms

These Terms of Service (the “Terms”) form a binding agreement between you and SentryDoc (“SentryDoc,” “we,” “us,” or “our”) governing your access to and use of the SentryDoc website and document-verification platform (together, the “Service”). By using the Service you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization and “you” means that organization.

If your organization has signed a separate written agreement with SentryDoc (such as an order form, master subscription agreement, or BAA), that agreement controls in the event of any conflict with these Terms.

2. The Service

SentryDoc provides automated verification of documents using machine-learning and large-language-model technologies. Verification outputs are informational, may contain errors, and are intended to assist — not replace — human review. You are solely responsible for any decision you make based on SentryDoc’s outputs, including any decision relating to hiring, credentialing, eligibility, or compliance.

3. Accounts

You are responsible for safeguarding your account credentials and for all activity under your account. Notify us promptly at legal@sentrydoc.com if you suspect any unauthorized use. You must provide accurate account information and keep it up to date.

4. Acceptable use

You agree not to:

  • Upload content you do not have the right to submit, or that infringes the rights of any third party.
  • Upload malware, exploits, or files designed to interfere with the Service or its users.
  • Attempt to reverse-engineer, decompile, or derive the source code of the Service except where applicable law expressly permits it.
  • Probe, scan, or test the vulnerability of the Service without prior written permission.
  • Use the Service in violation of applicable law, including privacy, export-control, and (where applicable to you) HIPAA requirements.
  • Resell, sublicense, or expose the Service to third parties outside of your organization without our prior written consent.

5. Customer content

You retain all rights, title, and interest in the documents, data, and other content you submit to the Service (“Customer Content”). You grant SentryDoc a limited, non-exclusive, worldwide license to host, process, transmit, and display Customer Content solely to provide and improve the Service for you and to comply with legal obligations. We do not use Customer Content to train general-purpose AI models.

6. Fees

Fees, payment terms, and renewal terms are set out in the order form or subscription terms in effect between SentryDoc and your organization. Unless otherwise stated, fees are non-refundable, and overdue amounts may result in suspension or termination of the Service.

7. Confidentiality

Each party will protect the other party’s non-public business and technical information disclosed in connection with the Service with at least the same degree of care it uses for its own confidential information, and not less than reasonable care. Confidential information may be used only to perform under these Terms.

8. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. VERIFICATION OUTPUTS ARE AI-GENERATED AND MAY CONTAIN ERRORS. SENTRYDOC DOES NOT PROVIDE LEGAL, MEDICAL, CREDENTIALING, OR COMPLIANCE ADVICE, AND THE SERVICE IS NOT A SUBSTITUTE FOR PROFESSIONAL JUDGMENT.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SENTRYDOC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE. SENTRYDOC’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY YOU TO SENTRYDOC FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

10. Indemnification

You will defend, indemnify, and hold harmless SentryDoc and its officers, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to your Customer Content, your use of the Service in violation of these Terms, or your violation of applicable law.

11. Termination

Either party may terminate these Terms if the other party materially breaches them and does not cure the breach within thirty (30) days of written notice. SentryDoc may suspend access immediately to address a material security risk or to comply with law. On termination, your right to use the Service ends and Customer Content may be deleted after a reasonable wind-down period, unless retention is required by law.

12. Governing law

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-laws principles. The parties consent to the exclusive jurisdiction of the state and federal courts located in Massachusetts for any dispute arising out of or relating to these Terms, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

13. Changes to these Terms

We may update these Terms from time to time. When we make a material change, we will revise the “Last updated” date above and provide additional notice where required. Your continued use of the Service after the effective date of an update constitutes acceptance of the updated Terms.

14. Contact us

Questions about these Terms can be sent to legal@sentrydoc.com.